One of the top workplace trends for 2017 is the management of the employee and candidate experience in the company. Historically, customer service has been the main priority. Now, the barriers between customer service, HR, and marketing are blended. New and existing employees want a workplace where they feel heard.
Here are the 4 ways you can improve the internal experience for your employees and candidates:
- Make it personal- Reframe HR to personal-oriented programs which focus on the employee experience with the goal of increasing satisfaction, engagement, and productivity.
- Encourage learning- Give opportunities for self-directed learning for the employee and new hires. One of the biggest issues in “onboarding” is an overwhelming learning curve which creates turnover and stress. A streamlined process with manageable learning tasks will lead to more motivated incoming employees.
- Start small- Create new programs and test it out on focus groups of employees to understand what works and what doesn’t work. It is advised to consistently improve end-to-end employee experience.
- Use best practices in customer service- Many companies work on their customer service to see an increase in profits. The same thinking applies to the employee and candidate experience. By studying and applying best practices from external customers, a company will raise the bar internally.
Focusing on improving employee and candidate experience in your company is a win-win for the employee, customer, and the company.